Terms of Service

Oryx Peak is a brand. If you are in the United States (or anywhere outside Qatar), your contract is with Webazzar LLC, an Ohio limited liability company. If you are in Qatar, your contract is with Tobalin for Artificial Intelligence Solutions, a company registered in Qatar under commercial registration number 252739. In these terms, "we", "us" and "Oryx Peak" mean whichever of those companies serves you.

1. Our services

We provide five services, alone or together: an AI receptionist; AI-enhanced photos and walkthrough-style video; AI social videos; website generation; and search engine optimization (SEO) and AI search visibility. What is included in each plan is set out on our pricing page or in your written order, invoice or proposal. If they differ, your written order wins.

2. No guaranteed results

Search engines, AI platforms, phone carriers, social networks and listing sites are independent third parties. We don't control them, and their behaviour can change without notice. Except for the written guarantees in section 3, we do not guarantee any particular ranking, traffic, number of calls, leads, bookings, sales, revenue or other business outcome. Timelines and projections are estimates, not promises.

3. Our guarantees

These are the only guarantees we give. Each one is a credit or refund of our fee, and is your only remedy if we don't meet it.

Guarantee	What it means and the conditions
First 30 days (every service)	If you're not happy working with us, tell us in writing within 30 days of your start date and we refund or waive the fee for your first month. One claim per client.
AI receptionist: 10 real calls	If the receptionist captures fewer than 10 qualified calls in your first 30 days of paid service, we waive or refund that month's fee. A qualified call is one where the caller's name, phone number and reason for calling are captured. This applies only if at least 20 calls a month reach the receptionist and call forwarding is set up as agreed.
Photos and video	If you're not happy with a delivered image or video, tell us within 7 days and we redo it at no cost. Your free sample photos are yours to keep.
Social videos	Nothing is posted without your approval. If a video isn't right, tell us before it is posted and we remake it at no cost.
Websites	We show you the design before launch and make reasonable changes within the agreed scope until you approve it. Nothing goes live without your sign-off.
SEO: 90 days	If your agreed keywords show no measurable ranking movement within 90 days of your start date, compared with the starting positions recorded on your dashboard, we keep working at no cost until they do. You must keep your plan active, and provide the access and approvals we ask for.

Guarantees don't apply where we couldn't do the work because of missing access, approvals, content or payment, or where you change the agreed scope.

4. Plans, billing and payment

• Month to month. Monthly plans have no minimum term. They are billed monthly in advance and renew each month until cancelled.
• Starter offers. Introductory prices, such as a discounted first month, apply to your first month only. Normal plan prices apply from month two.
• Free trials and samples. These cost nothing and do not start a plan. A plan starts only when you accept it and pay.
• One-time fees. Website and per-listing fees are invoiced as stated in your order.
• US clients pay by card or other method through our payment processor. By starting a plan you authorize us and our processor to charge the agreed amount each month until you cancel.
• Qatar clients pay in Qatari riyals by bank transfer against our invoice, by the due date shown on it.
• Prices exclude any taxes that apply. We give at least 30 days' notice of any price change.

5. Cancellation

You can cancel any monthly plan by emailing hello@oryxpeak.com with 30 days' notice. Service continues, and is billed, until the notice period ends. There are no cancellation fees. See our refund and cancellation policy.

6. Your responsibilities

• Give us accurate information about your business, services, prices and hours.
• Only send us photos, logos, videos and content that you own or have the right to use.
• Provide the access, approvals and feedback we reasonably need, on time.
• Use our services lawfully, including the rules on telemarketing, call recording and advertising where you operate.

7. AI receptionist

The receptionist introduces itself as an AI assistant. It can make mistakes, and you should review call summaries. It is not an emergency service: it must not be relied on to handle emergencies, and you should tell us how urgent calls should be transferred. Where calls are recorded or transcribed, callers are told at the start of the call. You are responsible for any additional notices or consents required in your location.

8. Photos and video

We improve lighting, color, clutter and framing. We do not add rooms, furniture, views or features that are not there, or hide real damage or defects. If you ask for virtual staging, you are responsible for labeling it as required by the platforms and rules you list on.

9. Ownership

You own your website, domain, accounts, content, photos and videos we deliver to you once paid for. We keep ownership of our own tools, templates, methods and software. Some outputs are made with third-party AI tools and are also subject to those tools' licence terms.

10. SEO exclusivity

For SEO, we work with one business per trade in each market while you are an active client. "Market" and "trade" are agreed with you in writing.

11. Limitation of liability

To the extent the law allows, our total liability under these terms is limited to the fees you paid us in the 3 months before the claim. We are not liable for indirect or consequential losses, such as lost profits or lost business.

12. Billing disputes

If you think a charge is wrong, contact us first at hello@oryxpeak.com and we'll resolve it within 5 working days. Please don't dispute a valid charge with your bank or card issuer without contacting us; we may suspend services while a dispute is open.

13. Governing law

For US and other non-Qatar clients, these terms are governed by the laws of the State of Ohio, USA. For Qatar clients, they are governed by the laws of the State of Qatar.

14. Changes and contact

We may update these terms and will post the new date at the top. Material changes are emailed to active clients at least 30 days before they apply. Questions: hello@oryxpeak.com.

These terms are a working template and have not yet been reviewed by a lawyer in Ohio or Qatar.