Refund & Cancellation Policy

This Refund & Cancellation Policy explains how subscriptions, cancellations, and refunds work for services provided by Webazzar LLC, doing business as Oryx Peak. It forms part of our Terms of Service. By starting a plan, you agree to this Policy.

1. How Subscriptions Work

• Our services are sold as monthly subscriptions with an initial minimum term of three (3) months, unless your written order states otherwise.
• After the initial term, your subscription renews automatically on a month-to-month basis until cancelled.
• You are billed at the start of each billing cycle, and by starting a plan you authorize recurring charges to your payment method until you cancel.

2. Why We Work This Way

SEO is a long-term investment. The foundational work in the first months, technical fixes, content, and authority building, takes time to produce results, and much of the cost is incurred up front. The three-month initial term reflects the minimum period needed to do meaningful work and is why that period is a commitment.

3. Refunds

• 30-Day Satisfaction Guarantee. If you are not satisfied with how we work during your first 30 days of service, tell us in writing by email to hello@oryxpeak.com before your 30th day of service ends. We will refund your first month's fee in full, end the engagement, and release you from the remainder of the initial three-month term. This guarantee applies once per client and covers the first month's fee only.
• Outside the 30-Day Satisfaction Guarantee, monthly fees are non-refundable once a billing cycle has begun, because the work for that cycle is planned and performed on your behalf.
• Outside the 30-Day Satisfaction Guarantee, we do not provide refunds for the initial three-month term.
• We do not offer refunds for dissatisfaction with search rankings or results, given the nature of SEO described in our Terms. Your remedy for ranking performance is the 90-Day Ranking Guarantee below.
• The Market Blueprint audit is non-refundable once delivered. Its fee is credited toward your first month if you start a plan within 14 days of delivery.
• If we are unable to begin providing services at all and no work has been performed, contact us and we will review your situation in good faith.

4. Our Guarantees

30-Day Satisfaction Guarantee

30-Day Satisfaction Guarantee. If you are not satisfied with how we work during your first 30 days of service, tell us in writing by email to hello@oryxpeak.com before your 30th day of service ends. We will refund your first month's fee in full, end the engagement, and release you from the remainder of the initial three-month term. This guarantee applies once per client and covers the first month's fee only.

90-Day Ranking Guarantee

At kickoff we agree in writing on your target keywords and record your starting ranking position for each one. If, at the end of your first 90 days of active service, your average ranking position across those agreed keywords has not improved compared with the recorded starting positions, we will continue providing your plan's services at no charge until it has. Billing pauses from day 91 and resumes with the first billing cycle after the improvement is recorded on your dashboard, which we will confirm to you in writing. Keywords not ranking in the top 100 are counted as position 101.

This guarantee applies only if you have provided timely access and approvals, your account is in good standing, and you have not made changes during the period that we advised against in writing (for example a site migration, a domain change, or removing pages we created). It is a service guarantee, not a cash refund, and it is your sole remedy for ranking performance.

Full details are in our Terms of Service.

5. How to Cancel

• You may cancel at any time after your initial three-month term (or within your first 30 days under the 30-Day Satisfaction Guarantee) by emailing hello@oryxpeak.com.
• To avoid being billed for the next cycle, we must receive your cancellation at least ten (10) days before your next billing date. Cancellations received inside that window take effect at the following cycle.
• Cancellation stops future renewals. It does not refund the current or past billing periods.
• You will continue to have the benefit of the services through the end of the period you have already paid for.

6. Non-Payment & Suspension

If a payment fails or your account becomes past due, we may retry the charge and may pause or suspend services until the balance is resolved. Suspension does not reduce amounts owed for your committed term. Market exclusivity, where offered, ends if your account falls into non-payment.

7. Billing Questions & Chargebacks

If you have any question or concern about a charge, please contact us first at hello@oryxpeak.com, we resolve billing issues quickly and fairly. Filing a chargeback on a valid charge without contacting us first is a breach of our Terms. You remain responsible for amounts validly owed and for reasonable costs we incur in responding to an improper dispute.

8. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date above reflects the current version. Changes do not apply retroactively to charges already incurred.

9. Contact

Webazzar LLC (d/b/a Oryx Peak)
Email: hello@oryxpeak.com
Phone: (513) 720-5193